Customer
Success
Leader

Join over 4,000 top customer success leaders from the B2B SaaS world.

This is the support and inspiration you’ve been looking for.

CCO Functional group

Meet once a month to cover topics like:

How best to utilize Success Engineers
How to get value-add in the analysis of the automatic reports (and could this help QBRs?)
How to ensure CEOs and managers feel that Post-sale leaders and their teams drive measurable results

24/7 Q&A through Slack

Navigate issues like:

Are QBRs dead?
How do I leverage executive alignment calls to better understand risk?
What are some tips on building out an employee onboarding program for customer-facing roles?

Your guides to success.

Your CMO Group Envoys, who have decades of experience in high-growth companies.

Matthew Gardner

Co-founder and CX Lead at RouteThis, intelligent automation products for Tech Support teams, where he runs the CX team responsible for Professional Services and Customer Success.

Layton Chaney

Over 18 years experience in Client Success and perfected the art of customer obsession at every stage of the company journey, regardless of size. They are a renowned Public Speaker and LGBTQ+ Inclusion Consultant.

Mick Weijers

A part of leadership teams around the world who seek to find product-market fit. He helps people add emotion to business processes through Service design, experiments and scalability.

Enhance your journey with community-powered learning.

When you enroll in a Pavilion University program, you set yourself up to learn from the top operators in the business – people who have "been there, done that" and are doing the job now, at top companies like AlphaSense, Sales Talent Agency, ChartMogul and more. Pavilion University is where those who do, teach.

Prepare to level up to a C-Suite position with CCO School
Learn how to set yourself and your team up for success through Building a CS Org from Scratch
Get yourself ready for inevitable conversations around leadership-level compensation with Executive Compensation & Negotiation On Demand.

Make lasting, in-person connections

While classrooms and peer groups are the cornerstone of community-powered learning, nothing can replace face-to-face interactions with fellow leaders. Our in-person events are open to Executive & Premium members only. This ensures that you’re able to make the deep connections with industry peers, providing solutions to difficult real-world business challenges.

GTM2024

Our GTM2024 is a must-attend annual event for global go-to-market leaders - a full two days of expert educational sessions, hands-on workshops, and networking opportunities. You’ll learn from other go-to-market executives on ways to align your teams and grow your business.

Dinners

We also host regular Salon Dinners in major cities across the world, where discussions regularly provide solutions to difficult real-world business challenges and engender deep connections across the community. Conversations at these intimate events are kept confidential, enabling candid sharing, as well as a communal sense of purpose and camaraderie.

Get access to expert-vetted tools, templates, resources & reports.

Our knowledge base repository has a wealth of information to make life easier for you and your team.

Need interview questions and a framework for hiring your CS team employees?

We’ve got you covered.

There’s no need to create your own Capacity Model for Onboarding from scratch, or wade through search results to determine how to measure user adoption.

We’ve done that for you.

Our library of resources also includes tech stack recommendations, contract and agreement templates, HR policies, finance guides, information on DEI initiatives...

the list goes on and on.