Executive Members only

CCO School

Retention, expansion, and customer-led growth are no longer just CS metrics—they’re board-level priorities. The best Chief Customer Officers don’t just manage accounts. They build organizations that drive revenue, scale efficiently, and lead at the executive level.

CCO School delivers the frameworks, strategies, and real-world insights you need to scale smarter, prove the revenue impact of CS, and expand your influence at the highest levels.

Learn from true operators → Instructors aren’t just thought leaders—they’ve built and scaled post-sales orgs at top B2B SaaS companies.
Join a high-caliber peer network → Discussions with other senior CS leaders are just as valuable as the curriculum itself.
Maximize impact with minimal time investment → Every session is structured for busy executives—no fluff, just practical, board-level strategies.

Next cohort: April 15 through June 3rd, with weekly sessions at 3:00 PM ET.

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Build a scalable, revenue-generating CS function.

Too many CS leaders are stuck in reactive, tactical execution. CCO School helps you step into true executive leadership, proving CS as a critical revenue function and aligning it with the entire go-to-market motion. Here’s what you’ll take away:

Master revenue-driven Customer Success

Build a CS org that isn’t just a cost center, but a revenue generator.
Structure comp models that align CS teams with expansion and retention goals.
Create a customer strategy that drives NRR, reduces churn, and increases lifetime value.

Scale smarter with data, automation, and AI

Use predictive analytics to reduce churn before it happens.
Implement AI-powered customer health scoring and renewal forecasting.
Learn when to use high-touch vs. tech-touch engagement to maximize efficiency.

Expand your influence at the board level

Learn how to present CS as a revenue engine in the boardroom.
Speak the language of CEOs, CFOs, and investors—not just customer experience.
Understand how to position CS as a core driver of enterprise value.

Thrilled to share I just passed my CCO School exam through Pavilion! I learned a ton over the last 8 weeks and loved getting to dig into interesting post-sales challenges with this group of incredible leaders."

Brandon Blahnik

VP of Client Experience, PaulHood

I’ve just finalized my first Pavilion course: CCO School! Pavilion’s online courses, combined with networking opportunities, have become one of my favorite ways to grow professionally."

Jeroen Kant

Chief Commerical Officer, Klippa

I take Pavilion CXO Schools once a year - that's CCO, CMO, CRO - because that's the best way to get the curated content by KOLs and stay on top of what matters in the C-suite and to the Board."

Irina Jordan

Head of Demand Gen, Chowly

Earning the Pavilion CCO (Chief Customer Officer) School certification was a game-changer. Before the program, I had a firm grasp of Customer Success principles, but Pavilion solidified my understanding and gave me the confidence to take my career to the next level."

Michael Ward

Head of Enterprise Customer Success, Armis

Grateful for Pavilion and the learning opportunity they provide for its members and for Cisco supporting my professional development in their CCO School."

Dan Stratton

Head of Networking Incubation Sales, Cisco

Meet your CCO School dean.

Emmanuelle Skala

Former SVP of Customer Success at Toast

Emmanuelle helped take Toast from $30M to over $1.2B in ARR, leading a 1,500+ person post-sales organization through an IPO and multiple acquisitions—all while driving record-breaking NPS and customer expansion. She knows what it takes to turn CS into a revenue engine, and she’s bringing her expertise to Pavilion.

Connect with Emmanuelle

Your journey starts here.

This isn’t just another course—it’s a structured, high-impact program built for busy executives.

The role of the modern CCO – How to align CS with revenue and GTM strategy.
Retention and expansion playbooks – Make NRR the #1 metric for success.
Scaling customer success efficiently – How to balance automation and high-touch engagement for maximum impact.
Board and C-Suite influence – Learn to articulate the revenue value of CS in board meetings.

Sam Jacobs clapping in front of a room of people

Transform the way you lead Customer Success.

The best CCOs don’t just react to change—they drive it. Join Pavilion as an Executive Member and get access to CCO School and 90+ other executive learning programs designed to help you scale smarter, retain better, and expand faster.