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Locking in your Upsells, Cross-Sells, and Renewals
Overview
Most of the real revenue happens AFTER the initial sale, and CS plays a CRUCIAL role in that. Whether you are personally responsible for Cross-Sell/Upsell or not, you play a massive role in the likelihood that a customer will add on additional products and seats. In this session, we will dive into what to look for, how to plan, and most importantly, how to 'close' the deal!
Key Topics:
The language of up/cross selling
Planning for account expansions
How to “close” deals and achieve big results
Understanding renewal and the customer life-cycle
Critical steps in the renewal process
Designer Bio
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Who Should Take
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Homework, Assignments, or Expectations
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Outline
Become the leader we know you can be
Develop your career alongside a powerful network of peers and enable your team to reach new heights