Foundations of Customer Success

Overview

Assert the power of Customer Success in generating revenue and identify best practices to effectively connect Customer Success to other revenue functions. This will help you collaborate to improve customer experience and select the right data and tools for your team to increase effectiveness. 

Key Topics:

• The relationship between Customer Success and other revenue functions

• The Customer Success team structure and design based on the customer journey

• Increasing connection and collaboration between functions responsible for the entire customer journey

Core Skills:

• Using the “A’s of Customer Service” to organize your team and meet customers’ needs throughout their journey