A good compensation plan is like anything in business: If you set it up in the right way, you’ll get results. This might sound counterintuitive, but salary isn’t everything when it comes to building a productive sales team. A sales team’s compensation plan can increase revenue, decrease churn, and drive change with your customers.
Competition is fierce for talent. There’s been up to a 15% bump in compensation in the last year alone for sales positions, and companies aren’t getting much of a discount for hiring people who don’t work in New York or San Francisco. For companies that want to scale up rapidly, it’s important to meet salary expectations.
We’ll walk you through how to get there — from developing a business plan to aligning compensation to making it all simple and usable.
Steps to building a compensation plan
To an extent, a compensation plan is a math problem. You can’t pay for more employees than your income allows. The goal, of course, is growth, and that can make it hard to project how much income you’ll have. You’ll want to be conservative in setting sales quotas, assuming your team will make around 80% of the planned goal. But you’ll likely want to be aggressive in designing a compensation plan that prioritizes and rewards sales growth. These are the steps to follow when setting up a plan.
1. Understand and prioritize the goals for your business.
What are your goals? You can’t do everything, but you can target a business improvement or two through your compensation plan. Choose the behaviors you want to incentivize, and build your comp plan accordingly.
Driving increased top-line revenue.
How much time can your team afford to spend on outbound work, calling potential customers? And how much growth potential is there from your existing customers? You’ll want to make sure you’re incentivizing growth through your compensation plan.
Decreasing churn.
The fewer customers we lose to churn, the more money our company makes. A 5% increase in retention can mean 25- to 95% increase in profits, according to a Harvard Business School report. It pays to keep customers happy and reward salespeople for keeping their business in house.
Expanding revenue from existing customers.
Have a system in place for identifying opportunities with customers you already have. Are they subscribed to all your services? Could they benefit from a more in-depth relationship? Encourage your reps to upsell with the right incentives.
Selling new products/product lines to customers.
This is about outreach, both to new and existing customers. You don’t know the answer if you’re not talking to your people. Incentivize your reps to talk with customers regularly and discover what they’re missing.
Driving change within existing customers
How are you getting paid by existing customers? There could be an opportunity to convert monthly contracts to annual, or moving annual deals to multi-year agreements. Reward your reps for these conversions.
2. Understand who you have on your team and how success is measured for each of them
Now that you know you’ve stated your business goals, think about what you want each team member to do. It’s more than pie-in-the-sky thinking. Sales teams have crossover responsibilities. Be clear about what you expect from each position and be clear about how they are getting compensated for their work.
Sales development representatives (SDR) and business development representatives (BDR) often have nearly identical job descriptions. While the roles vary, they’re typically focused on finding new customers or starting sales to existing customers. These are typically entry-level positions. Responsibilities include:
- Doing homework. An SDR or BDR will research prospects and verify their contact information.
- Reaching out to prospects. It’s their job to start the ball rolling by cold-calling, emailing, or messaging through LinkedIn.
- Qualifying leads. They are essentially asked to make sure the prospects are real and valuable before moving to the next step.
- Booking meetings. Typically, the last step for an SBR or BDR is setting up a meeting with an account executive.
One important thing to consider here. Are these employees at all involved in the sales process? It’s important to reward them with commissions if they’re doing more than setting up meetings.
Account executives have more wide-ranging job responsibilities. At companies without SBR and BDR, account executives are “full-cycle,” meaning they handle every aspect of the sales transaction. Here’s what additional duties account executives have:.
- Run demos. Show the product in action and how it can soothe companies’ pain points.
- Sign up new accounts / book revenue. This is simple enough: they’re responsible for closing the deal.
A few other points you should consider: Do you have a full-cycle sales team? Are AEs at all responsible for the post-signature onboarding? Do you have a quick-churn issue? The toughest transition point in churn is getting customers on board and happy with your product. More than ever, business is about relationships. Since your new customers know the salesperson, it often makes sense for them to be involved in the handoff to an account manager.
Account managers run the show after the contracts are signed. They are the face of your company, as far as your clients are concerned. It’s more than customer service, it’s also about keeping customers with your business for the long haul. Here are a few responsibilities of account managers:
- Onboard new customers. The transition from sales to actual use of the product can be tricky. This part of the post-sale is crucial.
- Get customers actively using the product. This is about keeping customers happy in the long run.
- Expand revenue from existing customers. Account managers are excellent resources for your company because they get to know customers, see their needs, and identify solutions your company can help with.
- Decrease churn. As the face of your company, your account manager’s job is to keep customers happy with your product.
3. Determine target total compensation for each team member
The Betts compensation guide is a great place to start. It’s free to sign up and provides data for the largest tech markets in the country. The key thing to know: Salaries are going up, with average starting pay hitting $50,000 in the 2022 guide. And costs are flatter, instead of reps in New York and San Francisco making tons more, as remote work becomes the norm.
Determine target earnings
The formula here is simple. Determine what you want the annual salary to be for each sales team member, then split the pay by into base pay and commissions, or variable compensation. For instance, if $140,000 is the goal for an account executive, and SDR and account executives typically get paid 50% base and 50% variable, the annual salary would be $70,000 with $70,000 of expected variable compensation. Account managers work on a 65/35 ratio, or sometimes 70/30. Figure out what works best for your company.
Determine a quota for your sales team
Use the QuotaPath Quota:OTE calculator to determine what a healthy annual quota is for an account executive based on their total earnings. Look at your financial plan, expected quota attainment, and OTE on a per-rep basis to calculate how many reps you will need to hit your financial plan.
Let’s work with a real example. Suppose your company wants to close on $400,000 in new business each quarter. Each account executive has an OTE of $100,000 per year ($50,000 in base, $50,000 variable). Set the rep quota at $400,000 annually (four times the quota-to-OTE ratio from our calculator). That’s a healthy range for a business with less than $1 million a year in annual recurring revenue – and that quota is $100K per rep, per quarter. Estimate 80% quota attainment across your team. That means you’re expecting to close $80,000 per rep, per quota. That means you’ll need five reps to close $400,000 in new business per quarter.
4. Give team members visibility into their compensation
Everybody on your sales team will value transparency. Using a tool like QuotaPath, you can sync your deals live from your customer relationship management (CRM) software to give reps real-time visibility into what they have earned. Reps can also forecast what they will earn if they close other deals in their pipeline. The team can proactively flag payroll discrepancies before you pay them, leading to less hassles when it’s time to run payroll.
Just like in sales, where the signing of the deal is just the start of the relationship, rolling out a compensation plan is just the beginning of your financial relationship with your employees. You’ll want to stay plugged in so you can make adjustments should any problems arise and adapt to changes in your market.
About the author
Ryan Milligan is the Senior Director of Revenue Operations at Quotapath. He previously led marketing and RevOps teams at Homebase and solved customer acquisition, revenue attribution, and customer segmentation problems as a member of Wayfair’s Data Science team.
